Following a decline in visitation, the Council Customer Contact Centre at Avalon will close at the end of November 2023.

A review into the viability of the branch using 16 months of data found a declining number of customers at the Avalon centre, with many preferring to use Council online customer services over visiting in person.

At this week's Council meeting, Council voted to close the branch and inform the local community on where and how they can access online and in-person alternatives. 

Council also operates customer contact centres at Manly, Dee Why and Mona Vale, which offer a full range of services five days a week.

The cost of operating the Avalon branch is much higher than in other locations and the visitation levels are far lower than other customer service branches.

Once closed, residents and ratepayers can access most services online, via telephone on 1300 434 434 or in person at Mona Vale, Dee Why or Manly contact centres.

Council will seek expressions of interests for community use of the vacated space at Avalon.

For more information about Council Customer Services visit our website