We can help you with most things online or over the phone to save you the trip.
Phone - 1300 434 434
Online customer service
Our online customer service makes it easy and convenient for customers to find more information.
Phone
You can call us anytime on 1300 434 434.
Customer Service Officers are available by phone 8am - 5:30pm Monday to Thursday and 8am - 5pm on Friday.
Outside of these hours, including public holidays, an after-hours phone service is available to assist you with urgent requests.
Urgent requests
For urgent or hazardous situations endangering people or property call 1300 434 434 (24hrs, 7 days a week including public holidays).
For emergencies please call 000.
Outside Australia and landline option
+61 2 9470 5900
Customer Service Centres - locations and opening hours
Our centres are located at Manly, Dee Why, Mona Vale and Avalon.
Manly
1 Belgrave Street, Manly NSW 2095 Australia (map)
Open: Monday to Friday between 8.30am-5pm, excluding public holidays.
Dee Why
725 Pittwater Road, Dee Why NSW 2099 Australia (map)
Open: Monday to Friday between 8.30am-5pm, excluding public holidays.
Appointments with a Planning Officer are available at Dee Why.
Mona Vale
Village Park, 1 Park Street, Mona Vale NSW 2103 Australia (map)
Open: Monday to Friday between 8.30am-5pm, excluding public holidays.
Avalon
Please note, this centre has permanently closed. You can still visit our friendly staff at Mona Vale, online or call 1300 434 434.
Christmas opening hours
| Dates | Openings hours |
|---|---|
| Monday 23 - Tuesday 24 December | 8.30am – 5pm |
| Wednesday 25 - Thursday 26 December | Closed |
| Friday 27, Monday 30 & Tuesday 31 December | Dee Why branch only: 8.30am – 5pm All other branches: Closed |
| Wednesday 1 January | Closed |
| 2 - 3 January | All branches open as normal |
Council email
If you can't find the help you need in our help site, the Northern Beaches Council email address is council@northernbeaches.nsw.gov.au
Postal address
PO Box 82 Manly NSW 1655 Australia
Customer Service Charter
Our promise to the community is to provide a wide range of accessible, high quality services to meet your needs. We will continue improving our service by asking for your feedback and measuring our performance. We hope that you’ll treat our staff with the same consideration. View our Customer Service Charter and contact us if you have any queries.
ABN
57 284 295 198
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