Northern Beaches Council has been recognised nationally for the quality of its customer service by winning the category of Customer Service Strategy at the 2017 National Local Government Customer Service Network Awards held in Newcastle.

Council was also Highly Commended in the Customer Experience Excellence Award and finalist in Team of the Year.

Northern Beaches Council General Manager Customer & Corporate Helen Lever said the awards are welcome recognition of a lot of hard work over the past 12 months.

“Our Customer Service team is the first point of contact for the community and we are proud of the friendly, helpful, dedicated and professional service provided by our team.

“We handle literally thousands of enquiries a year across a wide range of services from waste and recycling to roads and libraries to disability services and we never treat our customers like a number.

“This recognition is very welcome but we will not rest on our laurels and will continue improving our service by asking for customer feedback and by continuing to measure our performance,” Ms Lever said. 

Last year, Northern Beaches Council won Customer Service Team of the Year and the Customer Contact Excellence Award, and was runner up in the Customer Service Strategy Award.