Before you book a Council Bulky Goods collection check out our Reduce my Waste to see how you can reuse, repair and recycle used items and avoid items going to landfill.
What we can and can't collect
Not all items are accepted under the collection service. A list of unacceptable items is outlined in the Conditions of Service which you must agree to before a booking can be accepted. A guide of what we can and can’t collect can also be found below.
Items accepted
- Maximum 3 cubic metres, similar to a small box trailer
- Items (larger than a toaster) can be left in unwanted bag, crates or containers. Leave open so collectors can see the contents.
- Furniture
- Mattresses and bed bases
- Non-recyclable household items
- Up to 12 fence palings
- Up to 2 unbranded pallets
- Rolled and tied up carpets up to 1.8m long (max 3 rolls)
- Empty hot water systems
- Electric lawn mowers - remove any battery
- Whitegoods – with doors removed
- Up to three sheets of metal roofing - maximum size 1m x 1.5m
- Metal
Empty beanbags. Put the polystyrene beads in a strong plastic bag, expel the air, seal and place in the red lidded bin
Items not accepted
- Empty cardboard boxes
- Items smaller than a toaster
- Items over 1.8m long
- Heavy items that can’t be safely moved by two people
- Liquid or business waste
- E-waste, specifically TVs, computers
- Car parts, tyres, oils
- Sheet glass, mirrors, windows, glass tables
- Building material, including insulation, brick, rubble, asbestos
- Fixtures and fittings including kitchen/laundry cabinets, bathroom vanities, baths, toilets
- Hazardous waste, including smoke detectors, fire extinguishers, gas bottles, chemicals, paint, batteries
- Non-electric lawn mowers, even if they are drained of fuel/oil. The vapours can cause a fire in the trucks.
- Oil heaters - due to the potential of oil being present and leaking when compacted which could cause a fire or end up on the road. Oil heaters (no need to drain) can be taken to a Chemical CleanOut event or Kimbriki (no charge-accepted as metal recycling).
- Vegetation, recyclable material, household garbage
Polystyrene beads, put these in a strong plastic bag, expel the air and seal. Place the bag in the red lidded bin
Book your collection
A booking must be made before materials are left out for collection. Material must only be placed out the night before the collection date.
Mainland households
- Mainland households that incur the domestic waste management charge can pre-book two collections within 12 months (subject to availability). The 12 month period commences from the date of your first booking.
If a second booking isn’t made within the twelve month period, the anniversary date resets upon the next booking that is made. - If you are a new owner or tenant and have found when trying to book that two bookings have already been made in the last 12 month period, you will need to wait for the anniversary date to access this service again. Please note bookings are assigned to the property (not the resident or owner).
- Please note, this service is not available during the last week of December and longer wait times may be experienced over the summer holidays due to peak demand.
Unit blocks and townhouses
Unit blocks and townhouses are on one of two booking systems - either a communal collection or an individual collection whereby individual units book the service.
Conduct a property search to find your building's collection service.
If a building wishes to change the collection system, the Strata Manager or Body Corporate is required to call Council on 1300 434 434 to discuss.
Communal Bulky Goods Collection Service: Only Strata and Body Corporate are authorised to make these bookings
Communal booking- Unit blocks have an arrangement for two Bulky Goods Collections for the whole block each year (subject to availability). The 12-month period commences from the date of the first booking.
Individual Bulky Goods Collection Service: Some unit occupiers can make these bookings
Individual booking- Certain unit blocks permit occupiers to pre-book up to two individual Bulky Goods Collections in a 12-month period (subject to availability). If a second booking is not made within this period, the anniversary date will reset to the date of the next booking
Western Foreshore and Scotland Island
Western Foreshore and Scotland Island households have two scheduled Bulky Goods Collections per year. Please check your waste calendar for scheduled dates.
Bulky Goods Resources
To help educate your neighbours on correct Bulky Goods disposal, Council offers a range of resources:
- Pick up a Clean up right - Bulky goods collection poster from Customer Service, or download and print a copy
- Download and share the Moving, Clearing Out and Everyday Recycling information sheet with family and neighbours
These tools help promote cleaner, more informed communities.
Illegal Dumping
Adding to other people's Bulky Good Collection piles or placing your materials out on the kerb-side without a Bulky Good Collection booking is considered illegal dumping and fines may apply. What is illegal Dumping and how to report it?